Chris and Stears
Terms & Conditions
These Terms & Conditions govern your use of and its services. They apply solely to Chris & Stears and not to any other website or any offline activities of Chris & Stears (unless stated).Changes to the Platform and the Terms & Conditions
We reserve the right to add, delete or amend parts of these Terms & Conditions at our sole discretion and at any time without prior notice to you. We will post any changes to the Terms & Conditions on this page. It is important for you to refer to these Terms & Conditions from time to time to make sure that you are aware of any changes that we may have made.
We are Chris & Stears, a company registered in England. Our company registration number is 08926947 and our registered office is 51, Amber Close, Earley, Berkshire, RG67ED
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By placing an order through our web site, you are warranting that you are legally capable of entering into binding contracts. You also warrant that you are at least 18 years old.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
(Updated 10th June 2015)
The Website is operated by Chris and Stears Limited ("Chris and Stears/we/our/us") a company incorporated in England (Company Number 08926947) with registered office at 51, Amber Close, Earley, Berkshire, RG67ED.
As user of the website (referred to as "you/your") you acknowledge that any use of this website (including any transactions you make) is subject to this Privacy Policy together with our Terms and Conditions.
The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by Chris and Stears on this website and/or by using the Chris and Stears website generally you consent and agree to this use by us.
Chris and Stears does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Use of your personal information
1. When you register and use this site:
- You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will use this data to fulfil our agreement with you.
- We do not store credit card details nor do we share customer details with any 3rd parties
2. We may use information that you provide or that is obtained by us:
(a) to register you with our website and to manage any account you hold with us.
(b) to administer our website services.
(c) to fulfil our agreement with you and to process your order and obtain payment.
(d) we may keep you informed of such products and services including special offers, discounts, offers and so on, which we consider may be of interest to you by email.
3. If you do not wish to receive information of products and services which may be of interest to you from us, please email us at chris@chrisandstears.co.uk.
The Website is operated by Chris and Stears Limited ("Chris and Stears/we/our/us") a company incorporated in England (Company Number 08926947) with registered office at 51, Amber Close, Earley, Berkshire, RG67ED.
As user of the website (referred to as "you/your") you acknowledge that any use of this website (including any transactions you make) is subject to this Privacy Policy together with our Terms and Conditions.
The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by Chris and Stears on this website and/or by using the Chris and Stears website generally you consent and agree to this use by us.
Chris and Stears does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Use of your personal information
1. When you register and use this site:
- You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will use this data to fulfil our agreement with you.
- We do not store credit card details nor do we share customer details with any 3rd parties
2. We may use information that you provide or that is obtained by us:
(a) to register you with our website and to manage any account you hold with us.
(b) to administer our website services.
(c) to fulfil our agreement with you and to process your order and obtain payment.
(d) we may keep you informed of such products and services including special offers, discounts, offers and so on, which we consider may be of interest to you by email.
3. If you do not wish to receive information of products and services which may be of interest to you from us, please email us at chris@chrisandstears.co.uk.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Delivery method - Based on times specified in the dispatch confirmation and or as agreed with the customer.
Delivery method - Based on times specified in the dispatch confirmation and or as agreed with the customer.
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include VAT.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Payment for all Products must be by credit/debit card or other method as available on our web site. We accept payment by Mastercard, Visa, American Express, Maestro, Visa Electron and Visa Delta. We will not charge your credit or debit card until we dispatch your order.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Payment for all Products must be by credit/debit card or other method as available on our web site. We accept payment by Mastercard, Visa, American Express, Maestro, Visa Electron and Visa Delta. We will not charge your credit or debit card until we dispatch your order.
If you have made a purchase from our website and wish to cancel your subscription or use of your product license, please follow the steps outlined here.
Procedure:
Send an email requesting cancellation to chris@chrisandstears.co.uk . You will need to include your contact information and the product or service you wish to cancel. Once you have received a response from our Customer Service Department regarding your request for cancellation, you must verify your request.
Refunds will only be approved for failure of the software to perform its designed function and it is purely at Chris and Stears s discretion. Please be aware, that due to piracy threats, if you wish to return any downloaded product within the 30 day time period because of a non-technical issue, Chris and Stears reserves the right not to honor your request.
If a refund is approved, and once we have validated and confirmed that the product was purchased from our website, we will process a credit within 3 to 5 business days.
Our Customer Service Department will contact you, via email, with the steps to take to remove any software you have installed that was brought on our website.
Should you have any reason to return the product or other physical components, they should be sent to:
Chris and Stears
51, Amber Close
Earley
Berkshire
RG67ED
To cancel your subscription send an email, requesting a cancellation, to chris@chrisandstears.co.uk . You will need to include your contact information and the subscription you wish to cancel. Our Customer Service Department will contact you, via email, with confirmation of your cancellation.
Procedure:
Send an email requesting cancellation to chris@chrisandstears.co.uk . You will need to include your contact information and the product or service you wish to cancel. Once you have received a response from our Customer Service Department regarding your request for cancellation, you must verify your request.
Refunds will only be approved for failure of the software to perform its designed function and it is purely at Chris and Stears s discretion. Please be aware, that due to piracy threats, if you wish to return any downloaded product within the 30 day time period because of a non-technical issue, Chris and Stears reserves the right not to honor your request.
If a refund is approved, and once we have validated and confirmed that the product was purchased from our website, we will process a credit within 3 to 5 business days.
Our Customer Service Department will contact you, via email, with the steps to take to remove any software you have installed that was brought on our website.
Should you have any reason to return the product or other physical components, they should be sent to:
Chris and Stears
51, Amber Close
Earley
Berkshire
RG67ED
To cancel your subscription send an email, requesting a cancellation, to chris@chrisandstears.co.uk . You will need to include your contact information and the subscription you wish to cancel. Our Customer Service Department will contact you, via email, with confirmation of your cancellation.
All copyright, trademarks and other intellectual property rights in and relating to Chris & Stears are vested in Chris & Stears or our partners where appropriate. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be an appropriate remedy. An Interim injunction is a court order, which would prevent any further use or distribution of the product that we are concerned about, until a final court hearing where the court will make a decision on all the facts.
Subject to 'Negligence etc', if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
Nothing in this agreement excludes or limits our liability for:
- Subject to 'Negligence etc', we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of profits;
- loss of anticipated savings;
- loss of data; or
- waste of management or office time.
- However, this clause will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause.
- Negligence etc.
Nothing in this agreement excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks; and
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).
In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.
Chris and Stears reserves the right to suspend or terminate any members account or open orders which are, or appear to us in our absolute discretion, to be, in breach of any of the provisions of this agreement.
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